Privacy Policy
General
This privacy policy sets out how FW Frost (Engineers) Ltd (hereafter referred to as “us”, “we” or “FW Frost”) uses and protects any information that you give us when you use this website. FW Frost is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
We may change this policy from time to time by updating this page. You should regularly check this page to ensure that you are happy with any changes we have made. This policy is effective from 29/04/2020.
What we collect
When you visit our website we will record and process basic data such as IP (Internet Protocol) address, Browser and Operating system, date and time of your visit, the pages you request and your previous web site (referrer) if you followed a link to our site. This anonymous information helps us to determine how many individuals use our website, how many people visit on a regular basis, which pages are most popular, and which pages are least popular.
This information does not tell us anything about who you are or where you live, it simply allows us to monitor and improve our online service.
Collecting your information
You can access most of the pages on our website without giving us your personal information. However, you may choose to provide us with your personal information on the contact page of our website. By submitting your personal information, you consent to our use of the information as set out in this privacy policy.
Security
We are committed to ensuring that your personal information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal information we collect online.
Cookies
We use Google Analytics which uses cookies, set out below is a description of the cookies employed.
__utma Cookie
A persistent cookie - remains on a computer, unless it expires or the cookie cache is cleared. It tracks visitors. Metrics associated with the Google __utma cookie include a first visit (unique visit), last visit (returning visit). This also includes Days and Visits to purchase calculations which afford eCommerce websites with data intelligence around purchasing sales funnels.
__utmb Cookie & __utmc Cookie
These cookies work in tandem to calculate visit length. Google __utmb cookie demarks the exact arrival time, then Google __utmc registers the precise exit time of the user.
Because __utmb counts entrance visits, it is a session cookie and expires at the end of the session, e.g. when the user leaves the page. A timestamp of 30 minutes must pass before Google cookie __utmc expires. Given__utmc cannot tell if a browser or website session ends. Therefore, if no new page view is recorded in 30 minutes the cookie is expired.
This is a standard 'grace period' in web analytics. Omniture and WebTrends among many others follow the same procedure.
__utmz Cookie
Cookie __utmz monitors the HTTP Referrer and notes where a visitor arrived from, with the referrer siloed into type (Search engine (organic or cpc), direct, social and unaccounted). From the HTTP Referrer the __utmz Cookie also registers, what keyword generated the visit plus geolocation data.
This cookie lasts six months. In tracking terms this Cookie is perhaps the most important as it will tell you about your traffic and help with conversion information such as what source / medium / keyword to attribute for a Goal Conversion.
__utmv Cookie
Google __utmv Cookie lasts "forever". It is a persistent cookie. It is used for segmentation, data experimentation and the __utmv works hand in hand with the __utmz cookie to improve cookie targeting capabilities.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement.
Controlling your personal information
When you submit information to the FW Frost website, you are giving the information to us alone. We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so, although we might send you information on behalf of a third party, where their objectives are compatible with ours.
You can contact us: by email - sales@fwfrost-engineers.co.uk or by our contact form. You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee may be payable.
If you would like a copy of the information held on you please contact us using one of the methods above.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.